First Chicago Insurance Company

Customer Service

The most important aspect of our business is the manner in which we deal with customers. At First Chicago, we take pride in the speed, accuracy and professionalism of our response to customer inquiries.

Billing: You can submit a payment online.

If you are mailing a payment, please mail to:

First Chicago Insurance Company
Attn: Accounts Payable
P.O. Box 389508
Chicago, IL 60638-9508

Texas Policyholders, if you are mailing a payment, please mail to:

Lonestar Managing General Agency
Attn: Accounts Payable
1130 East Arapaho Rd, Ste. 435
Richardson, Texas 75081

Questions can be addressed to our Policyholder Service Department at 1-888-262-8864. Hours are Monday - Friday, 8:00 a.m. - 5:00 p.m. Central Standard Time.

Policy and Coverages: If you would like to make a change to your current policy, you must contact your independent insurance agent. If you do not know who your current agent is, call 1-888-262-8864 and ask for Policyholder Services.

Claims: For claim information please visit our Claim Center.